Shipping & Handling
We offer FREE shipping via UPS/USPS/FedEx to the Contiguous United States for most products. Most of our in-stock orders ship in 4 business days. Delivery time within the United States is 5-8 days. Due to COVID-19, shipping times may vary. And for back-ordered items, shipping timeframes are updated in real-time, please check the selections carefully when you place an order.
Your transit time and carrier may vary.
- Shipping to Puerto Rico, or any country other than the U.S., please contact us at firstname.lastname@example.org, Delivery time may be up to 30 days or more.
- Shipping to P.O. Boxes、Alaska or Hawaii is NOT available.
- Shipping to APO/FPO and International addresses is not currently available as a standard option. Please call or e-mail for the status and charges for your specific location.
*Please keep in mind that when things happen like national holidays, inventory shortages, shipping carrier delays, customs delays, extreme weather, and other scenarios that we, unfortunately, have no control over, your delivery may be delayed. We appreciate your patience in those instances.
Shipping Address Modification
Because we aim to fulfill orders as quickly as possible, after 12 p.m. PST each day, we cannot change the shipping address or other details on your order. You are welcome to return the item to us in accordance with our Return Policy.
If you want to cancel your order, please email us at email@example.com as soon as possible. We will issue a full refund if the product has not yet start to ship. If the product is in the progress of delivery, it cannot be canceled. Shipping costs for returned merchandise will be deducted from your refund. If you refuse delivery of an order, FEZIBO will deduct the cost of shipping from your refund. For more return detail you can see Return Policy.
In the event an item you’ve ordered is out of stock, we will ship the items available and ship the out-of-stock item(s) as soon as they become available via an expedited method at no cost to you. Tips Shipping times are estimated and not guaranteed - delays may happen due to weather, shipping carrier or customs delays, inventory shortages, or other events that we have no control over. We'll always do everything we can to make sure your order gets to you as quickly as possible. If you have any questions about shipping, please email us at firstname.lastname@example.org .
If you find that the logistics package is damaged after receipt, please take a photo in time to keep the evidence of damage and labels on the outside of the package for verification.
CANCELING AN UNSORTED ORDER
CANCELING AN ORDER IN TRANSIT
60-DAY UNCONDITIONAL MONEY-BACK POLICY FOR UNOPENED AND UNASSEMBLED ITEMS
*Note: This policy applies to any order of less than five items. If you are looking to order five or more desks/frames/beds in bulk, let us assist you in placing an order for a sample to ensure you are satisfied with everything before ordering in bulk. Feel free to contact us at email@example.com for more information.
About the Return Shipping Fee
A. FEZIBO will cover the return shipping fees if:
Your item has a manufacturing defect in its materials or workmanship.
Your item has been damaged in transit.
You received the wrong item.
Your item was lost in transit.
B. Customers need to cover the return shipping fees if:
You don't like the item after receipt of it.
You no longer need the item after receipt of it.
Your order was misplaced due to incorrect information provided by the customer (e.g. Incorrect address, product size, color, and style).
GENERAL INFORMATION FOR ALL RETURNS
- All items must be returned in their original factory packaging and in a new condition, which must be unassembled and repackaged as they were originally received. Items not returned in this condition may be subject to additional fees.
- Returned items are subject to inspection prior to issuing a refund.
- You will be responsible for shipping the products to the return address with the Return Label provided.
*Note: We do not accept returns on bulk orders (with 5 or more items). It is thus recommended to order one sample (free shipping & easy return) to test before placing a large order.
REFUND TIME FRAME：
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at firstname.lastname@example.org.