Shipping policy

Shipping & Handling

We offer FREE shipping via UPS/USPS/FedEx to the Contiguous United States for most products.  Most of our in-stock orders ship in 4 business days. Delivery time within the United States is 5-8 days. Due to COVID-19, shipping times may vary. And for back-ordered items, shipping timeframes are updated in real-time, please check the selections carefully when you place an order.

Your transit time and carrier may vary.

  1. Shipping to Puerto Rico, or any country other than the U.S., please contact us at service@fezibo.com, Delivery time may be up to 30 days or more.
  2. Shipping to P.O. Boxes、Alaska or Hawaii is NOT available.
  3. Shipping to APO/FPO and International addresses is not currently available as a standard option. Please call or e-mail for the status and charges for your specific location.

*Please keep in mind that when things happen like national holidays, inventory shortages, shipping carrier delays, customs delays, extreme weather, and other scenarios that we, unfortunately, have no control over, your delivery may be delayed. We appreciate your patience in those instances.

Shipping Address Modification

Because we aim to fulfill orders as quickly as possible, after 12 p.m. PST each day, we cannot change the shipping address or other details on your order. You are welcome to return the item to us in accordance with our Return Policy.

Order Cancellation

If you want to cancel your order, please email us at service@fezibo.com as soon as possible. We will issue a full refund if the product has not yet start to ship. If the product is in the progress of delivery, it cannot be canceled. Shipping costs for returned merchandise will be deducted from your refund. If you refuse delivery of an order, FEZIBO will deduct the cost of shipping from your refund. For more return detail you can see Return Policy.

Backordered Items

In the event an item you’ve ordered is out of stock, we will ship the items available and ship the out-of-stock item(s) as soon as they become available via an expedited method at no cost to you. Tips Shipping times are estimated and not guaranteed - delays may happen due to weather, shipping carrier or customs delays, inventory shortages, or other events that we have no control over. We'll always do everything we can to make sure your order gets to you as quickly as possible. If you have any questions about shipping, please email us at service@fezibo.com 

Other considerations

If you find that the logistics package is damaged after receipt, please take a photo in time to keep the evidence of damage and labels on the outside of the package for verification.

Refund policy

Cancellation

In any case, you want to cancel your order, you need to inform us of your decision to cancel it. Please follow our cancellation procedure below:

CANCELING AN UNSORTED ORDER

If your order has not been shipped, please contact us via service@fezibo.com with the canceling reason attached. We will reply to you within 24 hours. Then we will issue a full refund once the order is canceled successfully.

CANCELING AN ORDER IN TRANSIT

If your order has been shipped, and you still want to cancel it, please contact us via Contact Us

Return

Go to Contact Us and describe your request in detail, including the return reason, along with your order number. For defective, incorrect, or not as described item, please send us clear pictures or videos to prove it.

60-DAY UNCONDITIONAL MONEY-BACK POLICY FOR UNOPENED AND UNASSEMBLED ITEMS

You are eligible to return any item within 60 days of receipt with the 60-Day Money Back Policy that applies to the continental United States.
If for any reason you do not want your item within 60 days of receipt, you can also contact us for a return and refund. Please note that in such cases, the return shipping fee is payable by the customer and is non-refundable. Items MUST be returned in their original packaging, unopened and unassembled in order to qualify for a product refund.

*Note: This policy applies to any order of less than five items. If you are looking to order five or more desks/frames/beds in bulk, let us assist you in placing an order for a sample to ensure you are satisfied with everything before ordering in bulk. Feel free to contact us at pre_sale@fezibo.com for more information.

About the Return Shipping Fee

Who will be charged the return shipping fees?
A. FEZIBO will cover the return shipping fees if:
  1. Your item has a manufacturing defect in its materials or workmanship.
  2. Your item has been damaged in transit.
  3. You received the wrong item.
  4. Your item was lost in transit.
B. Customers need to cover the return shipping fees if:
  1. You don't like the item after receipt of it.
  2. You no longer need the item after receipt of it.
  3. Your order was misplaced due to incorrect information provided by the customer (e.g. Incorrect address, product size, color, and style).
How much is the return shipping fee
If your situation is suitable for situation B, you are responsible for 15% of your order amount restocking fee, which includes the Return Label / actual express delivery fee/storage fee / re-listing fee/destruction fee. The restocking fee will be deducted from your refund.

GENERAL INFORMATION FOR ALL RETURNS

  1. All items must be returned in their original factory packaging and in a new condition, which must be unassembled and repackaged as they were originally received. Items not returned in this condition may be subject to additional fees.
  2. Returned items are subject to inspection prior to issuing a refund.
  3. You will be responsible for shipping the products to the return address with the Return Label provided.

*Note: We do not accept returns on bulk orders (with 5 or more items). It is thus recommended to order one sample (free shipping & easy return) to test before placing a large order.

Refund

REFUND TIME FRAME:

Usually within 10 working days

REFUND METHOD:

Your Original Payment account
If you have any other questions about the Return&Refund Policy, please feel free to contact us via service@fezibo.com, we will try our best to help you within 24 hours.

Privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from fezibo.com (the “Site”).

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at service@fezibo.com.