FEZIBO Standing Desk Troubleshooting Tips

FEZIBO Standing Desk Troubleshooting Tips

From below,

You may click into controller resembles yours for Troubleshooting Guide. 

If you have any questions, please contact us at service@fezibo.com

DWK 

JCH

HEZ

AGE

 

1. DWK

Related Error Codes: rES/E-1, E-2, E-3, ovr, dut.
Please perform as follows:

  1. Lower the DESKTOP to its lowest as possible (if not, perform at current height).
  2. Perform firstly a MANUAL RESET, then a FACTORY RESET.
  3. Manual Reset: Pressing on  ⬇️ NON-Releasing for at least 6-10 seconds UNTIL the display shifts to “E-1/rES”. (followed by release, press again on the same button until the read of the lowest height is shown on the display)
  4. Factory Reset: Pressing on “S" key NON-Releasing for at least 10-15 seconds UNTIL the display shifts to "FAC". (then followed by release, press again on the same key)

 

2. JCH

Related Error Codes: F01-04; F09-13; HOT
Please perform as follows:

  1. Set the desk to its lowest height by pressing on the ⬇️ until the desk stops moving, release the ⬇️.
  2. Press and hold both ⬇️ and ⬆️ simultaneously for 7 seconds until the controller displays "RSt", release both buttons.
  3. Press and hold both ⬇️ and ⬆️ simultaneously for 7 seconds until the controller displays desk's current height, release both buttons to complete the reset.

Note: When controller is displaying "RSt", press and hold both the ⬇️ and the ⬆️ simultaneously
for 10 seconds until the desk reaches its lowest height and displays its current height.

 

3. HEZ

Related Error Codes: E01, E06, E07, E04, E05, HOT, etc.
Please perform as follows one by one:

  1. Forced Initialization:

(1) Press the ⬇️ until the desk reaches its lowest position.

(2) Release the ⬇️, press it again for at least 6 seconds until hearing the "dee" sound with desk's rebound.

  1. Restore the Factory Settings:

Press the ⬆️ and ⬇️ simultaneously until hearing the first "dee" sound after about 6 seconds and the second "dee" after 12 seconds.

Note: If code "RSt" is shown, keep pressing on ⬇️ to descend the desk to the lowest position and stop after the rebound to have this error code eliminated.

 

4. AGE

Related Error Codes: E01, E02, E04, E05, E06
Please perform as follows:

  1. Press and hold both ⬇️ and ⬆️ simultaneously and NON-releasing for at least 8 seconds, until the desktop descends to the lowest position and stops after a rebound.
  2. Release both buttons to finish the initialization setup.

 

18 comments

Nikki S

Nikki S

Hello, only the right side of my desk raises. Please advise on how to fix – from my point of view the installation is correct. Thank you.

Jose Valenzuela

Jose Valenzuela

I have an error code ECE not sure what taht means

Austin

Austin

I fixed all my error codes and unbalanced sides. You have to switched the leg cables on the controller.

Matty B

Matty B

My desk is jus clicking and is stuck between positions. None of the reset instructions are working.

Please advise.

John Down

John Down

worst desk ever and none of these reset instructions work

Ryan Johnston

Ryan Johnston

After multiple attempts I got my seated hight aligned on preset 1 (M1 on the JCH pad) and now I can no longer raise the desk to a standing position because if I press the raise button (which is also the M1 button), it just goes to the seated hight, and will not raise above it any longer. How can I unblock this? Is my desk permanently stuck in seated position because I used the M1 button as the preset for my seated height?
Also, Resetting it does nothing, neither does unplugging.
Please help me out, otherwise I will seek to return.
Thanks

Joshua Kilgo

Joshua Kilgo

My desk will not go up or down. It is currently at its lowest setting and when I try to reset according to the directions I received with the desk it does not reset/the height cannot be adjusted. This started after unplugging the desk the first time and plugging it back in. Please respond with a phone number to reach you all at. I would like the issue fixed or to receive the 60 day money back guarantee as I am still within the 60 day window.

Sara

Sara

Holding down arrow for up to 30 seconds at a time and I still got the E3 code. I turned the power on and off and then the E1 reset code appeared. (Just a tip in case anyone else encounters this issue.)

James k

James k

How do I fix uneven leg height on standing desk

Dwight Bowen

Dwight Bowen

No lights on controller just clicking sound . Desk will not reset or move

Amy

Amy

I’m getting error code f3 and ast? The desk doesn’t move at all what’s going on? Help please

Aditya

Aditya

I also have the same issue. I got one motor replaced and then the controller replaced, still having the same issues. This time the error is stuck between E1 and E3.

Al Greco

Al Greco

I purchased a Fezibo desk and it simply would not work. I was told it was the control pad, they replaced it and I am still having the same issue. There is no phone number to call. Email response is slow and I am about to get onto all of my social media and tell everyone I know not to buy this desk unless this gets resolved ASAP.

Monnelle Farr

Monnelle Farr

E-3 Res error

Colin L

Colin L

Only one side of my desk is rising, please advise.

Sharon Martin

Sharon Martin

My desk won’t move up or down. The green light is on the power box but it’s not moving. I’ve tried everything I’ve read to do. Can assistance be given please.

Scott turner

Scott turner

I am also having an issue where only one side of my desk will raise. Please assist

tiffany shave

tiffany shave

only one side of the standing desk will go up please help me troubleshoot

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